Privacy Policy

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

1. Introduction

USA FREIGHT HOLDING LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics services.

                            Summary: We collect only the information necessary to provide our logistics services. We do not sell your personal information to third parties.
                        

2. Information We Collect

2.1 Information You Provide

Contact Information: Name, email address, phone number, mailing address
Shipping Information: Pickup and delivery addresses, package details, special instructions
Account Information: Username, password, billing information
Communication Data: Messages you send us through contact forms, emails, or phone calls

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, referring website
Cookies: Session cookies, analytics cookies (with your consent)

3. How We Use Your Information

We use your personal information to:

Provide and manage logistics and shipping services
Process and fulfill your orders and shipments
Communicate with you about your shipments and our services
Send you marketing communications (with your consent)
Improve our website and services
Comply with legal obligations
Protect against fraud and unauthorized transactions

4. Information Sharing

We may share your information with:

Service Providers: Third-party companies that help us provide our services (shipping carriers, payment processors)
Business Partners: Logistics partners necessary to complete your shipments
Legal Requirements: When required by law or to protect our rights

                            We DO NOT sell your personal information to third parties for marketing purposes.
                        

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings and our cookie consent banner.

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Marketing Cookies: Used with your consent for personalized advertising

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for data in transit
Secure data storage with access controls
Regular security assessments and updates
Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

Account information: Duration of your account plus 3 years
Transaction records: 7 years (for tax and legal purposes)
Marketing preferences: Until you opt out

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Your Rights:

Right to Know: You can request information about the categories and specific pieces of personal information we collect about you
Right to Delete: You can request that we delete your personal information, subject to certain exceptions
Right to Opt-Out: You have the right to opt-out of the "sale" of your personal information. Note: We do not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

How to Exercise Your Rights:

To submit a request, please contact us at:

Email: contact@usafreightholding.com
Phone: (630) 604-5100
Mail: 10S095 Schoger Dr, Naperville, IL 60564

We will respond to your request within 45 days.

Categories of Information Collected (Last 12 Months):

Identifiers (name, email, phone, address)
Commercial information (transaction history, shipping records)
Internet activity (browsing history on our site)
Geolocation data (shipping addresses)

9. Other State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with privacy laws have similar rights. Please contact us to exercise your rights.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Users

Our services are primarily intended for users in the United States. If you access our website from outside the U.S., please be aware that your information may be transferred to and stored in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: contact@usafreightholding.com
Phone: (630) 604-5100
Address: 10S095 Schoger Dr, Naperville, IL 60564