USA FREIGHT HOLDING LLC

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Accessibility

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Last Updated: January 1, 2025

Our Commitment to Accessibility

USA FREIGHT HOLDING LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status: We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

Accessibility Features

We have implemented the following accessibility features on our website:

Keyboard Navigation

All functionality is accessible using only a keyboard, allowing users who cannot use a mouse to navigate our site.

Alternative Text

Images include descriptive alternative text (alt text) for users who rely on screen readers.

Color Contrast

We use sufficient color contrast ratios to ensure text is readable for users with visual impairments.

Heading Structure

We use proper heading hierarchy (H1, H2, H3) to help screen reader users navigate content easily.

Descriptive Links

Links are clearly labeled and descriptive, so users understand where they will be taken when clicking.

Responsive Design

Our website adapts to different screen sizes and works with zoom functionality up to 200%.

Form Labels

All form inputs have associated labels to help screen reader users understand what information is required.

Semantic HTML

We use semantic HTML elements to provide meaning and structure to our content for assistive technologies.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

  • Screen Readers: JAWS, NVDA, VoiceOver (Mac/iOS), TalkBack (Android)
  • Speech Recognition: Dragon NaturallySpeaking
  • Screen Magnification: ZoomText, built-in browser zoom
  • Alternative Input Devices: Switch controls, eye-tracking devices

Browser Compatibility

For the best accessibility experience, we recommend using the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Known Limitations

While we strive for full accessibility, some areas of our website may have limitations:

  • Third-party content: Some embedded content from third parties (maps, videos) may not be fully accessible.
  • PDF documents: Older PDF documents may not be fully accessible. We are working to remediate these.
  • Complex animations: Some decorative animations may not be fully accessible, but they do not affect core functionality.

We are actively working to address these limitations and improve accessibility throughout our website.

Accessibility Accommodations

If you need assistance with any of our services due to a disability, we offer the following accommodations:

  • Phone Support: Call us at (630) 604-5100 for personal assistance
  • Email Support: Contact us at contact@usafreightholding.com
  • TTY/TDD: Available upon request through our customer service line
  • Large Print: We can provide information in large print format upon request

Americans with Disabilities Act (ADA)

USA FREIGHT HOLDING LLC is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws regarding accessibility. We believe that all customers should have equal access to our services, regardless of ability.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

When contacting us, please include:

  • The web address (URL) of the content you were trying to access
  • A description of the accessibility problem you encountered
  • The assistive technology you were using (if applicable)
  • Your contact information so we can follow up with you

We will respond to your feedback within 5 business days and work to resolve any issues as quickly as possible.

Continuous Improvement

We are committed to ongoing accessibility improvements. Our efforts include:

  • Regular accessibility audits of our website
  • Training for our web development team on accessibility best practices
  • Incorporating accessibility into our design and development processes
  • Monitoring and responding to user feedback

Third-Party Applications

Some features on our website rely on third-party applications. While we work with these partners to ensure accessibility, we cannot guarantee full accessibility for all third-party content. If you encounter issues with third-party features, please contact us and we will work to find alternative solutions.

Additional Resources

For more information about web accessibility, please visit:

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